<img height="1" width="1" src="https://www.facebook.com/tr?id=820791394708431&amp;ev=PageView &amp;noscript=1">
Skip to the main content.

Ready to explore?

Come see the latest innovations, strategies, designs and technologies through hands-on experience.

Mural

Featured Projects

Nav-Vantage
Vantage West CU
Nav-Kinective
Kinective
Nav-Chambers
Chambers Bank
Nav-GECU
GECU

Banking Blog

Everything transformation lives here. From designing and building a new space to adding digital signage to adopting Universal Associates, you’ll find tips and tricks for it all.

Blog-Banking-2

Healthcare Blog

An elevated healthcare environment starts with an educated leadership team. This blog gives all the insights, from design-build to experiential marketing solutions.

Blog-Healthcare-2

Resource Library

1-Guides
Guides
2-Webinars
Webinars
3-Videos
Videos
4-Infographics
Infographics
5-Case-Studies
Case Studies
6-Reports
Reports
7-Tools
EBOOKS
   

Let's Talk

If you’re ready to get started with your next project and think DBSI may be a good partner, we should chat.

Careers

We are always looking to add talented, forward-thinking innovators to our team. If that sounds like you, you should apply for a role with us.

Sign Up For Our Newsletter

We are always looking to add talented, forward-thinking innovators to our team. If that sounds like you, you should apply for a role with us.

Desert-Purple-Back-2

1 min read

What makes this CU branch a ‘Fab Facility’? It's More Than Meets the Eye

What makes this CU branch a ‘Fab Facility’? It's More Than Meets the Eye

What branches are turning heads in 2018? Utah First's new branch, for one.

In the January issue of CU Management Magazine, DBSI’s Branch Transformation for Utah First FCU was featured as one of four Fab Facilities that are reinventing the branch experience:

“Even in today’s world filled with digital financial services, in-person branches still are a way for credit unions to connect with members, fortify loyalty and showcase their brands. . . There’s no single right answer in branch design, and each of these facilities is as different as the CU itself.”

Utah First’s South Jordan branch opened in July with a makeover designed to draw attention, from the building placement (angled for maximum visibility) to the illuminated outdoor and digital signage, and vibrant colors.

Screen Shot 2018-01-25 at 1.53.51 PM
 
Screen Shot 2018-01-19 at 9.29.46 AM
 
Utah First.jpg

But this Branch Transformation wasn't just about having a bright and shiny new building. The true Transformation—also featured on the CUES blogwas possible with the right staff training. 

To enable the new open concept branch, the credit union decided to implement a universal associate model and cross-train their financial experts.

“The people aspect can sometimes be overlooked and left to chance,” said Darin Moody, CEO of Utah First FCU, to CUES. “When this happens, the transformation (or technology) can often fail, as people revert to their old ways.”

To ensure a successful Transformation, Utah First utilized DBSI’s Delivery Defined training program to give their staff the tools they needed to make their Transformation intentions come to life and put their vision into action.

Read more about Utah First’s Branch Transformation and how Delivery Defined helped their staff create a new member experience in South Jordan, Utah:

Four Fab Facilities | CU Management Magazine

Staffing a New Branch in the New Year? | CUES Skybox Blog