3 min read
Alisa Semyekhina: May 17, 2023
Creating a multi-sensory experience in your bank or credit union builds emotional connections with your clients and promotes higher branch traffic. ...
5 min read
Erin Mondt: May 10, 2023
With workers in banking and financial services experiencing increased anxiety and depression, it’s time to raise awareness and promote supportive...
3 min read
Janice Bourbon: May 3, 2023
As financial institutions undergo branch transformations, the Universal Associate Model can improve the customer experience, cut costs, and boost...
4 min read
Jared Jones: March 22, 2023
Peter F. Drucker, one of the 20th century’s most influential management consultants, once said, “Wherever you see a successful business, someone made...
2 min read
Erin Mondt: February 7, 2023
In today’s technology-driven world, financial institutions are still failing to meet client expectations and educate their clients on the full menu...
2 min read
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Shelley Simmons: December 22, 2022
Normally, our Ideation Center is where we help financial institutions create a plan for a “branch-of-the-future” transformation. But recently, it...
2 min read
Shelley Simmons: October 13, 2022
When we touched down in Atlanta for the Synovus Retail Banking Conference, we knew it was a GREAT opportunity to hand out some swag and talk about...
3 min read
Jenna Warner: August 25, 2022
Strategic planning season is upon us, and if you are planning to host several 6+ hour long meeting marathons in the same conference room, please stop...
5 min read
Jared Jones: May 12, 2022
The fact that a lot is changing in banking doesn't mean everything is changing. The challenge is to sort out what's necessary from what's...
4 min read
Emily Sweillam: August 26, 2021
74% of consumers visit the branch at least 5 times a year. Yet 60% of consumers DO NOT have a banking relationship with a staff member of their...
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