<img height="1" width="1" src="https://www.facebook.com/tr?id=820791394708431&amp;ev=PageView &amp;noscript=1">
Skip to the main content.

Ready to explore?

Come see the latest innovations, strategies, designs and technologies through hands-on experience.

Mural

Featured Projects

Nav-Vantage
Vantage West CU
Nav-Kinective
Kinective
Nav-Chambers
Chambers Bank
Nav-GECU
GECU

Banking Blog

Everything transformation lives here. From designing and building a new space to adding digital signage to adopting Universal Associates, you’ll find tips and tricks for it all.

Blog-Banking-2

Healthcare Blog

An elevated healthcare environment starts with an educated leadership team. This blog gives all the insights, from design-build to experiential marketing solutions.

Blog-Healthcare-2

Resource Library

1-Guides
Guides
2-Webinars
Webinars
3-Videos
Videos
4-Infographics
Infographics
5-Case-Studies
Case Studies
6-Reports
Reports
7-Tools
EBOOKS
   

Let's Talk

If you’re ready to get started with your next project and think DBSI may be a good partner, we should chat.

Careers

We are always looking to add talented, forward-thinking innovators to our team. If that sounds like you, you should apply for a role with us.

Sign Up For Our Newsletter

We are always looking to add talented, forward-thinking innovators to our team. If that sounds like you, you should apply for a role with us.

Desert-Purple-Back-2

2 min read

Move Over ATMs - There's A New Self-Service Machine In Town!

Move Over ATMs - There's A New Self-Service Machine In Town!

The retail banking industry is a whole different game than it used to be - deposits are on the decline, transaction costs are increasing, and client expectations are always changing. Financial institutions are in need of a solution: one that provides customers with the personal touches they require for a positive experience without requiring a costly 1:1 interaction with a teller or associate just to complete a simple transaction.

You may be thinking, isn't this what ATMs are for? If so, good question. ATMs were the first shot at self-service machines, and while revolutionary, they are no longer smart enough to get the job done right. Capable of handling only the most basic of transactions, like pulling cash in $20 increments, these machines regularly let costly, simple transactions through to your line of tellers and associates - simply because they aren't as self-service as they claim to be. For example, an ATM can’t print a cashier’s check or dispense cash in any denomination, meaning these transactions still fall on your staff and distract them from profitable interactions.

So basically you've invested a lot of money into ATM's, yet your teller line is still filled with people needing things like cashiers checks, or to have a $50 bill broken into $5 bills.

Stop and think... how self-service are ATMs really?

It's time for ATMs to move over, because we created a better solution, and we call it NEXT: a self-service machine that provides your clients with the power to complete almost any transaction a teller could have assisted with, on their own. With a simple interactive display and a module built to feel private, yet approachable, clients can:

  • Log-in using their debit card, driver’s license or even by scanning their eyes
  • View account activity and print account history and receipts

  • Deposit cash and checks, as well as withdraw cash in any denomination

  • Make change, to the penny

  • Print cashier’s checks

  • Transfer money between accounts and pay bills

  • Request assistance with the click of a button

  • And more!

Not only does this make the branch experience easier and more modern for your client, but it saves you a lot of money. By handling the mass amount of simple transactions, self-service technology keeps your associates available for more high-value interactions, like setting up a new account or fitting clients for a loan.

And unlike traditional ATMs, part of NEXT’s hardware choice includes re-purposing cash dispensers and recyclers that you already own. These mechanisms are the heart of every self-service solution for cash processing, so through re-purposing the cash automation you already have in place, you save cost, gain flexibility in design, and can provide different levels of self-service based on the true needs of the specific branch or location. It also provides a smoother path to upgrade, add and delete as those needs change.


Want to learn more about how NEXT, and other self-service technologies, help your branch tackle low-value, high-cost transactions? We created a playbook for that. 

Download Playbook

Inside the New Financial Institution Workspace Driven by the Workforce of Tomorrow

Inside the New Financial Institution Workspace Driven by the Workforce of Tomorrow

  With advanced digital technology skills and a desire for work-life balance, Gen Z and millennials are poised to reshape the future of work—both in...

Read More
How Digital Signage Can Increase Sales in Your Retail Banking Space

How Digital Signage Can Increase Sales in Your Retail Banking Space

Financial institutions everywhere are adopting digital signage thanks to its proven ability to increase sales and generate revenue. Here’s what it’s...

Read More
Building Inclusive Spaces in Your Branch and Online

Building Inclusive Spaces in Your Branch and Online

Becoming compliant with the Americans with Disabilities Act (ADA) involves designing spaces in ways that encourage inclusion and deliver a positive...

Read More