Think about your branch or branch network in the mindset of your customer. Does it elicit a happy feeling or one of dread? Times are changing and consumers are growing in sophistication. Most banks and credit unions think they are catching up but how do you know? There may be more than you think lurking in the back ground and keeping your branch in the stone ages.
Identifying and removing those bad branch infections are the only thing that will save today's branches. Are you healthy or are you suffering from some of the bad branch symptoms known to destroy even the strongest in the market?