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Are Your Teller Cash Recyclers and Dispensers Wasted?

Posted by Emily Sweillam

August 28, 2014

Here's a surprising fact to consider:

90% of Financial Institutions buy Teller Cash Recyclers
and Dispensers they don't need

CDR_Wasted-394731-edited-259395-editedYes, we've all heard that Cash Dispensers and Recyclers (CDRs) are powerful tools for increasing efficiencies, securing cash, and enhancing the client experience – so it’s no surprise that banks and credit union heavily invest in them. 

What most bankers don’t know is they are wasting tens of thousands of dollars on machines that aren’t being used to their full potential — essentially, wasted CDRs.

How can you eliminate this evil waste and get more out of your cash automation investment? 

Admitting you have a problem is the first step...and that means you must find where the waste is occurring. 

The 5 Wastes of Cash Automation

The traditional routine of buying CDRs, plugging them in, then walking away and assuming they’re being used optimally is where the waste begins. 

Here is a look at the 5 biggest ways CDRs get wasted:

Waste #1: Misdeployed/Underutilized Machines

Misdeployed or underutilized machines are one of the biggest sources of wasted CDRs. Unfortunately, it's also one of the hardest to see — especially when you have staff giving you positive feedback on how great the machines are working.

For example, you might have two recyclers in a branch and think they are delivering great benefits – transactions are faster, staff is happier.  In reality, only one side of each machine is being used (i.e. 50% utilization rate).  Meaning,  you are paying for two machines when you really only need one. 

Waste #2:  Unused/Broken Machines 

Even worse than misdeployed machines are ones that are broken or completely unused. Surprisingly, it happens a lot more than you think—on average 17% of cash automation machines purchased aren’t being used!

How can that possibly happen? When you don't know what your inventory is, or how it's being used—wasted CDRs happen.  For example, if the person at corporate responsible for managing the CDR fleet has no visibility into machines are turned on or which ones are just sitting there—it's easy to miss a wasted CDR. 

Waste #3: Limited Hardware Choice   

When it comes to creating an integrated CDR fleet, most financial institutions are limited to specific makes and models of hardware — which forces them to waste money on overpriced machines that are often times not even the best fit.

Waste #4 – Paying for Service You Don’t Need

Most financial institution are spending thousands of dollars on service they don’t need.

With no data into how often your machines really need preventative maintenance or what a fair service contract price should be, you end up paying an inflated amount based off an industry average of the busiest and worst performing machines — always higher than what it should be.

Waste #5 Buying Machines You Don’t Need

All of these misdeployed, underutilized, broken, and unused machines lurking in most branch networks leads to the ultimate waste — buying extra machines you don’t need. 

What's the solution to get the most out of your cash automation investment, reduce costs, and eliminate waste? It's visibility into how CDRs are being used and performing, then leveraging that visibility to remove the waste and optimize your fleet. 


Identify the waste. Eliminate it. Run your financial institution leaner. CFM is cash automation software that guarantees to eliminate wasted CDRs with actionable analytics.  Contact us here and we'll show you how.  

Topics: Banking Technology, Banking Equipment, Software

    
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We help financial institutions break the mold and improve their branch profitability and experience. And we openly share our knowledge rather than tuck it away for some secret strategic advantagea reason many of our clients come to us. This blog is our opportunity to write, teach and speak about what we do, and what we see happening across the banking industry.

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