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#SaveMe: 3 Bad Branch Experiences and How to Save Them

Posted by Laura Ory

October 12, 2017

Do you suspect any of your branches could be going bad—or stale? Not as fresh or effective in 2017 as they were in 2007? 

We’ve found that there are 10 common barriers to effective sales and service found in most typical traditional branches: bad first impressions, poor engagement, long waiting times, to name a few. 

If you’ve noticed issues like these impacting your branches, you’re not aloneClients are coming to the branch less often but with higher expectations, according to a 2016 survey from Accenture. Half of bank consumers aged 18-34 last went to a branch for a non-transactional activity, like getting information or opening an account, etc. And more people (10% last year) are leaving their financial institution of they aren't getting the value they seek. 

So if every trip to the branch matters more, what can be done to improve the client experience? Here are three causes of bad branch experiences and a few ways to fix them. 

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Topics: #SaveMe, Branch Transformation

Stress Less: Branch Transformation tips to put your mind at ease

Posted by Laura Ory

July 28, 2017

Part 4 of #SaveMe: A Guide to Painless Branch Transformation and contest!

 “Coins are made of metal because change is hard.” - Wise proverb

Branch Transformation can be a perilous process, like navigating a maze with a giant boulder careening your way. . .

Big decisions need to be made (“What technologies can best help us? How can we better support a Universal Associate model?) and the wrong path can spell disaster.

Plus the pressure of tackling Branch Transformation on top of all the other aspects of your job can really push stress levels to their upper limits!

Luckily, Branch Transformation doesn’t have to be that stressful. 

We’ve helped guide hundreds of banks and credit unions to Branch Transforamtion success and here’s what we’ve learned:

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Topics: #SaveMe, Branch Transformation

#SaveMe Money! Branch Transformation Savings the Board Will Love

Posted by Laura Ory

June 22, 2017

Part 3 in the #SaveMe Guide to Painless Branch Transformation.

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Topics: #SaveMe, Branch Transformation

Innovate or Die: 3 Ways to Save Time on Branch Transformation

Posted by Laura Ory

June 14, 2017

Part 2 in our #SaveMe Guide to Painless Branch Transformation

So you’ve been planning Branch Transformation for what feels like an eternity, but actual progress seems as elusive as Nessie? 

You're not alone. Financial institutions often come to us after months of meetings on different solutions for Branch Transformation without any clear answers in sight. 

And those meetings are really sucking up your most limited resource: time.

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Topics: Branch Transformation, #SaveMe

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About The Blog

We help financial institutions break the mold and improve their branch profitability and experience. And we openly share our knowledge rather than tuck it away for some secret strategic advantagea reason many of our clients come to us. This blog is our opportunity to write, teach and speak about what we do, and what we see happening across the banking industry.

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