Financial execs had a lot of optimism for the future at the recent Acquire or Be Acquired conference, but it wasn’t all sunny, as some serious warnings were also doled out.
Being slow to adopt new technologies and keeping up with changes in the industry could soon become a very big problem for those who are lagging behind, U.S. Bancorp’s retiring CEO Richard Davis.
“You can’t be OK with catching up two to three years later." - Richard Davis
And while much of the focus remains on digital channels, the branch still plays an important part of attracting, engaging and keeping clients.
The large majority of financial execs (81%) find it imperative to transform the branch experience, according to Celent’s research—but following up on that imperative is where many banks and credit unions are getting stuck.