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Connect (and Innovate!) With DBSI at CUNA 2018

Posted by Lauren Helt

September 4, 2018

It takes more than wanting to transform to truly reshape the way you serve your members. Change doesn't come without some form of challenge — and it all starts with challenging the way you perceive how things are done today by engaging with new people, products, and ideas to move your credit union forward.

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Topics: Retail Banking

Where is the Branch Headed? Umpqua and DBSI CEO's Talk Future Strategy at FinXTech Closing Keynote

Posted by Lauren Helt

May 27, 2018

The banking industry is feeling the heat from digital disruption now more than ever before. Innovative technology, fierce competition and ever-rising client expectations accelerated the delivery of initiatives like online banking, e-wallets and mobile apps, leaving many to wonder what this massive shift to digital means for the physical branch network.

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Topics: Banking Technology, Retail Banking, DBSI News, Retail Strategies

Unicorns in the Forecast at Financial Brand Forum 2018: Top 4 Things to Know Before you Go

Posted by Lauren Helt

May 5, 2018

Even if you've never been to Vegas, you’ve probably heard stories of visitors going from zero to Las Rageous quicker than you can lose money at a casino. It’s a flashy destination that’s notorious for the well-earned “what happens here, stays here” mentality – but let’s face it – we’ve never been the type to follow a crowd.

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Topics: DBSI News, Retail Banking

How Online Banking is Driving Branch Transformation [Newsday Interview]

Posted by Laura Ory

April 18, 2018

As online and mobile banking continues to rise, financial institutions are rethinking their branch strategies.

DBSI's CEO John W. Smith, recently spoke with Newsday about the major trends shaping branches today. Not only are branch footprints shrinking, but so are the number of people needed to staff the branch:

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Topics: Branch Transformation, Retail Banking, Branch Design

Top 10 Branch & HQ Design Trends for 2018

Posted by Laura Ory

March 14, 2018

As the financial institutions move to make their branches more advisory and innovative, branch design is playing a vital role in the shift. 

The same old credit union and bank branch designs just don’t cut it in this bold new era of banking. Long rows of tellers, client barriers, and stuffy lobbies are disappearing in face of more effective designs. 

We asked DBSI’s design experts to weigh in on the top trends influencing branch and HQ designs right now. See the video of the top 10 trends below and download the infographic for inspiration on your future branch or headquarters designs.

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Topics: Branding, Branch Design, Branch Transformation, Retail Banking, Retail Strategies, Client Engagement, Banking Technology, Banking Equipment, Digital Signage

CUNA Members See to Believe: Captivating Branch Transformation Trends at the Ideation Center

Posted by Laura Ory

October 4, 2017

Its not everyday credit union executives can try out the latest innovations transforming branches and slide down a batpole, but many got their chance at DBSI's Ideation Center this week. 

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Topics: Branch Design, Branch Transformation, Banking Technology, Retail Banking, Retail Strategies

Highlights from the Digital Signage Expo: What Branches Need to Know

Posted by Laura Ory

May 10, 2017


Recently DBSI’s Digital Signage Agency team headed to biggest show for screens—the Digital Signage Expo in Las Vegas—to preview the latest innovations that could soon come to a branch near you. 

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Topics: Digital Signage, Retail Banking, Retail Strategies

Getting the Board On-Board for Branch Transformation

Posted by Laura Ory

February 23, 2017

Financial execs had a lot of optimism for the future at the recent Acquire or Be Acquired conference, but it wasn’t all sunny, as some serious warnings were also doled out.

Being slow to adopt new technologies and keeping up with changes in the industry could soon become a very big problem for those who are lagging behind, U.S. Bancorp’s retiring CEO Richard Davis. 

“You can’t be OK with catching up two to three years later." - Richard Davis

And while much of the focus remains on digital channels, the branch still plays an important part of attracting, engaging and keeping clients.

The large majority of financial execs (81%) find it imperative to transform the branch experience, according to Celent’s research—but following up on that imperative is where many banks and credit unions are getting stuck.

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Topics: Branch Transformation, Branch Design, Retail Banking

Fantasy Branch Faceoff: Client Engagement Strategies

Posted by Laura Ory

January 18, 2017


Client engagement can really help rack up the points for your branch, from loyalty and greater profitability to referrals.

So how can you can you improve your engagement stats? We’ve rounded up a few strategies for week 2 of the Fantasy Branch Draft! 

Check out the options and stats below, then pick the client engagement strategies you think deserve a spot on the Fantasy Branch roster.

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Topics: Client Engagement, Digital Signage, Retail Banking, Fantasy Branch Draft

Thanksgiving Blog Buffet: DBSI’s Top Posts of 2016

Posted by Laura Ory

November 23, 2016

When you’re not digging into some delicious Thanksgiving foods this week, leave some extra room to feast your eyes on our most popular blog posts of 2016!

Our 10 posts cover a wide spread—from technology and digital signage to branch design—loaded with tips to help you prep for 2017 and branch transformation.

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Topics: Branch Design, Retail Banking, Branch Transformation, Branding, Banking Technology, Digital Signage

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About The Blog

We help financial institutions break the mold and improve their branch profitability and experience. And we openly share our knowledge rather than tuck it away for some secret strategic advantagea reason many of our clients come to us. This blog is our opportunity to write, teach and speak about what we do, and what we see happening across the banking industry.

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