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Newest Community First CU Location Featured in CU Business Magazine

Posted by David Giarrizzo

May 2, 2018

You’ve heard the saying: “Go big or go home.” Well, Community First Credit Union went big with their latest stand-alone branch in Fleming Island, Florida.

According to Community First’s CEO and President, John Hirabayashi, “This location provides convenience and an enhanced experience in modern, in-person banking.” (You can say that again!) Where many credit unions only use printed brochures and colorful posters to communicate information, Community First went with enhanced digital displays and full, self-service areas to better engage and connect with their members.

But that’s not all!

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Topics: DBSI Client Stories, Branch Transformation, Branch Design

Welcome to the Future of Banking: Mercantil Bank Opens Its Newest Florida Location

Posted by David Giarrizzo

April 26, 2018

Mercantil Bank, Florida’s fifth largest bank with assets of $8.5B, newest location in Wellington, Florida, is being hailed as the “Bank of the Future.” And for good reason.

Say goodbye to the roped off path leading to the wall of teller stations, the 1970s framed art, and the rack of tri-fold brochures (with 8 point font). And say hello to the future: an open floor plan, clean, bright colors, and self-service kiosks with interactive digital displays. This is the bank of the future.

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Topics: DBSI Client Stories, Branch Transformation, Branch Design, Banking Technology

Award Winning Design: This Arizona Credit Union Branch Hits All the Right Notes

Posted by Laura Ory

September 11, 2017

After a major re-branding campaign in 2016, Deer Valley Credit Union put DBSI to the task of transforming their Anthem branch into a space that exemplified their defining values—own, simple, and personal

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Topics: Branch Design, DBSI News, DBSI Client Stories, Branch Transformation

Building Anticipation and Celebrating New Branch Construction with a Topping Off Ceremony

Posted by Laura Ory

March 6, 2017

Unison Bank and DBSI marked a milestone recently with a topping off ceremony, DBSI-style, for Unison's soon-to-be new branch in Gilbert, Ariz.

Topping off is an old Scandinavian building tradition celebrating the placement of the highest beam in a new structure. Today, the tradition continues on in many countries with  flags or tree branches hoisted up with the top beam, marking the progress and hope for continued success. 

"There are so many components to the design and construction process; it can be overwhelming," said Unison's Arizona Market President, Sharon Miller. "DBSI has been very proactive in guiding us where we need to be and keeping us on target." 

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Topics: DBSI News, DBSI Client Stories, Construction

Bank of The James Unveils “UnBranch”

Posted by Laura Ory

December 5, 2016

Bank of The James’ new UnBranch is untraditional in all the right ways.

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Topics: Branch Transformation, DBSI Client Stories, Digital Signage

Bringing a Busy Lobby into the Future

Posted by Laura Ory

November 28, 2016

In the heart of the reviving midtown Phoenix area, close to downtown, 2020 on Central and its large 1980s-style lobby was in need of a makeover.

Serving as the main entrance to the Arizona Central Credit Union’s 12-story corporate office building, the outdated lobby was stuck in the past—dominated by dark granite tiles and a noisy fountain—until it recently underwent a bold and bright remodel with the help of DBSI.

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Topics: Branch Transformation, DBSI Client Stories

Can You Really Update an Aging Branch on a Small Budget—Without Ever Closing? A Magically Wonderful Branch Refresh Story

Posted by Emily Sweillam

September 12, 2016

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Project At-A-Glance

  • Key Challenges:
    • Execute a branch refresh on a budget
    • Manage entire project—the credit union had no extra time/or resources to manage multiple contractors, deadlines or demands
    • Complete the remodel without closing the branch and disurpting service
  • DBSI X-Factor:
    • Exhibited expertise with the variety of ideas presented that fit the needs, budgets and goals of the credit union
    • Presented to the Board to gain executive agreement and alignment on actions
    • •DBSI had the whole process mapped out, making decisions easy and execution right on time
  • Impact:
    • "If you want something done right, call DBSI. I wasted so much time looking at other firms, only to be disappointed with their responses. DBSI really has the whole process throught through—when I walked up to the finished branch, I felt like I was on one of those home network TV shows. I couldn’t believe my eyes. It was a totally new space—it even smelled fresh!  - Anne Riley, CEO


As  CEO of Mohave Community Federal Credit Union, Ann Riley was faced with a dilemma—how to update an aging branch with limited resources and a small budget. Oh, and add the stress of figuring out how to do it without disrupting clients and closing the branch.

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Topics: Branch Design, DBSI Client Stories, Branch Transformation, Retail Banking

A Simpler, Better Way to Redefine Banking

Posted by Emily Sweillam

June 16, 2016

If you like solving complex problems with beautifully simple solutions, you’ll love working with DBSI.

As a Branch Transformation expert specializing in the financial industry, we deliver highly efficient, profitable branch networks with a uniquely smarter experience.

We’ve worked with thousands of banks and credit unions across the country and have almost two decades of experience in this space. You’ve seen our work– even if you didn’t know it was ours.

DBSI is the driving force behind the disruptors, the innovators, and the financial institutions who are changing the face of banking. Let the most innovative, comprehensive Branch Transformation specialists make something great with your branch network.


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Topics: Retail Banking, Branch Transformation, DBSI News, DBSI Client Stories

NEXT: Self-Service and the Fight for Humanity!

Posted by Emily Sweillam

June 16, 2016

Now more than ever, branch banking needs to be reinvented.

Humanity is in turmoil with declining transactions, rising costs, and glorified ATMs posing as self-service machines.

A hero is needed to save the day.  

Enter NEXT—DBSI's latest innovation.  Watch the video to see if NEXT and Self-Service can prevail in the battle to save banking...

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Topics: Banking Technology, Retail Banking, Branch Transformation, Banking Equipment, Branch Design, DBSI News, Retail Strategies, DBSI Client Stories, CFM, Cash Automation

Elf on the Shelf: The Good, The Bad and the Ugly of 2015

Posted by Emily Sweillam

December 11, 2015

2015: A Year In ReviewElf_on_the_Shelf_Financial_Edition_DBSI.jpg

It’s almost 2016, and so far, Jack Jingles has had one heck of a year. Come along with us on an unexpectedly genius journey through the highs and lows of 2015–through the innocent eyes of an elf. 

Trust us, this video will forever change you...

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Topics: Branch Transformation, DBSI News, DBSI Client Stories

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About The Blog

We help financial institutions break the mold and improve their branch profitability and experience. And we openly share our knowledge rather than tuck it away for some secret strategic advantagea reason many of our clients come to us. This blog is our opportunity to write, teach and speak about what we do, and what we see happening across the banking industry.

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