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DBSI Blog

Award Winning Design: This Arizona Credit Union Branch Hits All the Right Notes

Posted by Laura Ory

September 11, 2017

After a major re-branding campaign in 2016, Deer Valley Credit Union put DBSI to the task of transforming their Anthem branch into a space that exemplified their defining values—own, simple, and personal

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Topics: Branch Transformation, Branch Design, DBSI News, DBSI Client Stories

Put Your Best Lobby Forward: Renovating Entry Spaces

Posted by Laura Ory

August 17, 2017

Does your lobby scream, “We haven’t changed since 1999!”?

The entry spaces for your offices and branch locations make an important first impression to visitors, including potential employees and clients. 

So what does your say?

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Topics: Branch Transformation, Branch Design, Branding

Stress Less: Branch Transformation tips to put your mind at ease

Posted by Laura Ory

July 28, 2017

Part 4 of #SaveMe: A Guide to Painless Branch Transformation and contest!


 “Coins are made of metal because change is hard.” - Wise proverb

Branch Transformation can be a perilous process, like navigating a maze with a giant boulder careening your way. . .

Big decisions need to be made (“What technologies can best help us? How can we better support a Universal Associate model?) and the wrong path can spell disaster.

Plus the pressure of tackling Branch Transformation on top of all the other aspects of your job can really push stress levels to their upper limits!

Luckily, Branch Transformation doesn’t have to be that stressful. 

We’ve helped guide hundreds of banks and credit unions to Branch Transforamtion success and here’s what we’ve learned:

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Topics: Branch Transformation, #SaveMe

In digital age, bank branches hit all-time high

Posted by Laura Ory

July 19, 2017

Branches are transforming, but don't expect to see them disappear, according to a recent report in the Worcester Business Journal.

DBSI's CEO, John W. Smith, shared his insights for the article on the changes impacting branches today, including why online and mobile banking won't completely replace branches.

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Topics: Banking Technology, Branch Transformation

#SaveMe Money! Branch Transformation Savings the Board Will Love

Posted by Laura Ory

June 22, 2017

Part 3 in the #SaveMe Guide to Painless Branch Transformation.

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Topics: Branch Transformation, #SaveMe

Innovate or Die: 3 Ways to Save Time on Branch Transformation

Posted by Laura Ory

June 14, 2017

Part 2 in our #SaveMe Guide to Painless Branch Transformation


So you’ve been planning Branch Transformation for what feels like an eternity, but actual progress seems as elusive as Nessie? 

You're not alone. Financial institutions often come to us after months of meetings on different solutions for Branch Transformation without any clear answers in sight. 

And those meetings are really sucking up your most limited resource: time.

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Topics: Branch Transformation, #SaveMe

Join us for '6 Engagement Strategies' Webinar on May 9

Posted by Laura Ory

May 1, 2017

 
Is one of your goals to increase cross-sells?

How about helping clients discover all the ways your products and services can help them through life’s journey?

More importantly, what about creating an engaging branch experience for today’s digitally connected consumer?

Join DBSI CEO, John W. Smith, in this webinar on May 9th to explore 6 highly-effective strategies for tackling all three of these challenges and more.

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Topics: Branch Transformation, Digital Signage

Different Not Dead: What People Want from Branches in the Mobile Banking Age

Posted by Laura Ory

March 8, 2017

June 29, 2017 will mark 10 years since Apple released the first iPhone, paving the way for an era of mobile apps. With mobile and online banking so ubiquitous today, does the brick-and-mortar branch really serve a purpose anymore?

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Topics: Branch Transformation

Getting the Board On-Board for Branch Transformation

Posted by Laura Ory

February 23, 2017

Financial execs had a lot of optimism for the future at the recent Acquire or Be Acquired conference, but it wasn’t all sunny, as some serious warnings were also doled out.

Being slow to adopt new technologies and keeping up with changes in the industry could soon become a very big problem for those who are lagging behind, U.S. Bancorp’s retiring CEO Richard Davis. 

“You can’t be OK with catching up two to three years later." - Richard Davis

And while much of the focus remains on digital channels, the branch still plays an important part of attracting, engaging and keeping clients.

The large majority of financial execs (81%) find it imperative to transform the branch experience, according to Celent’s research—but following up on that imperative is where many banks and credit unions are getting stuck.

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Topics: Retail Banking, Branch Transformation, Branch Design

Key Takeaways from the 2017 Digital Signage Survey Report

Posted by Laura Ory

February 15, 2017

DBSI asked 120 banks and credit unions everything about their digital signage—what’s working, how much they're spending and what would they change...and the results are in! 

We've got the full report on what financial institutions are doing with digital signage, and a few things really caught our attention:

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Topics: Branch Transformation, Digital Signage

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About The Blog

We help financial institutions break the mold and improve their branch profitability and experience. And we openly share our knowledge rather than tuck it away for some secret strategic advantagea reason many of our clients come to us. This blog is our opportunity to write, teach and speak about what we do, and what we see happening across the banking industry.

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