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Pima Federal Credit Union Welcomes its Financial Center of the Future

Posted by Laura Ory

September 23, 2016

Personal service and helpful technology are center-stage at Pima Federal Credit Union's newest financial center. This DBSI client opened its seventh location, the Steam Pump Financial Center, recently in Oro Valley, Ariz.

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Topics: Retail Banking, Branch Design, Digital Signage

Can You Really Update an Aging Branch on a Small Budget—Without Ever Closing? A Magically Wonderful Branch Refresh Story

Posted by Emily Sweillam

September 12, 2016

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Project At-A-Glance

  • Key Challenges:
    • Execute a branch refresh on a budget
    • Manage entire project—the credit union had no extra time/or resources to manage multiple contractors, deadlines or demands
    • Complete the remodel without closing the branch and disurpting service
  • DBSI X-Factor:
    • Exhibited expertise with the variety of ideas presented that fit the needs, budgets and goals of the credit union
    • Presented to the Board to gain executive agreement and alignment on actions
    • •DBSI had the whole process mapped out, making decisions easy and execution right on time
  • Impact:
    • "If you want something done right, call DBSI. I wasted so much time looking at other firms, only to be disappointed with their responses. DBSI really has the whole process throught through—when I walked up to the finished branch, I felt like I was on one of those home network TV shows. I couldn’t believe my eyes. It was a totally new space—it even smelled fresh!  - Anne Riley, CEO


As  CEO of Mohave Community Federal Credit Union, Ann Riley was faced with a dilemma—how to update an aging branch with limited resources and a small budget. Oh, and add the stress of figuring out how to do it without disrupting clients and closing the branch.

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Topics: Retail Banking, Branch Transformation, Branch Design, DBSI Client Stories

The Secret Formula: A Data Based Webinar for Branch Optimization

Posted by Emily Sweillam

September 9, 2016

Ready to uncover current branch optimization trends and the formula to branch transformation success?

Whether you’re already testing concepts or just starting to gather data, Budgets, Boardrooms and Branch Optimization: Backed-By-Science Strategies for Conquering All Three in 2017 is the must-see webinar for anyone with branch transformation goals in 2017!

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Topics: Banking Technology, Retail Banking, Branch Transformation, Branch Design, Retail Strategies

Can you get more than 70% on this Branch Optimization Quiz?

Posted by Emily Sweillam

August 3, 2016

If you think you know Branch Transformation, think again.  We've got a test on the latest trends— derived directly from your peers!

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Topics: Banking Technology, Retail Banking, Branch Transformation, Branch Design, Retail Strategies

Changing the Model: Strategies for In-Branch Self-Service

Posted by Emily Sweillam

July 14, 2016


Let’s address the obvious first: Optimizing your branch network is a must to stay relevant and successful in today’s changing banking environment.

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Topics: Banking Technology, Retail Banking, Branch Transformation, Banking Equipment, Branch Design, DBSI News, Retail Strategies

DBSI’s Branch Design and Digital Signage for Tech CU Receives Marketing Association for Credit Unions (MAC) Award

Posted by Emily Sweillam

June 29, 2016

DBSI is proud to announce its innovative branch design and engaging digital signage created in collaboration with Tech CU has been honored as an outstanding achievement in the banking industry, earning a Marketing Association for Credit Unions (MAC) award.

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Topics: Branch Design, DBSI News, Digital Signage

NEXT: Self-Service and the Fight for Humanity!

Posted by Emily Sweillam

June 16, 2016

Now more than ever, branch banking needs to be reinvented.

Humanity is in turmoil with declining transactions, rising costs, and glorified ATMs posing as self-service machines.

A hero is needed to save the day.  

Enter NEXT—DBSI's latest innovation.  Watch the video to see if NEXT and Self-Service can prevail in the battle to save banking...

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Topics: Banking Technology, Retail Banking, Branch Transformation, Banking Equipment, Branch Design, DBSI News, Retail Strategies, DBSI Client Stories, CFM, Cash Automation

Branch Design 2020 Report: Three DBSI Designs Featured

Posted by Emily Sweillam

June 15, 2016

Wondering how other financial institutions have reimagined their branches to attract more clients and increase sales?  Need some design inspiration to jump start your own transformation plans?  

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Topics: Retail Banking, Branch Design, DBSI News

The Summit Federal Credit Union Embraces Innovation With Their New Branch

Posted by Emily Sweillam

June 1, 2016

In with the new, out with the old, right? Well, not exactly. We’re not about discarding what has made our clients great when helping them to optimize their branch networks. Their good reputation is the foundation that we build upon. Our technology and design know-how are the bricks that we use to transform them into modern financial institutions. We're excited to have worked with the Summit Federal Credit Union in helping them create a state of the art branch in Camillus, New York which is just a short car ride from Syracuse.

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Topics: Branch Transformation, Branch Design

Break Free From Branch Optimization Paralysis

Posted by Sean Hughes

March 31, 2016

Another team meeting and your brain is spinning.

You’re stuck in a state of paralysis, staying on the same tired path and once again discussing how to improve your branch and customer experience—but getting absolutely nowhere.

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Topics: Branch Transformation, Branch Design, Branding, Retail Strategies, Digital Signage

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About The Blog

We help financial institutions break the mold and improve their branch profitability and experience. And we openly share our knowledge rather than tuck it away for some secret strategic advantagea reason many of our clients come to us. This blog is our opportunity to write, teach and speak about what we do, and what we see happening across the banking industry.

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