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How Online Banking is Driving Branch Transformation [Newsday Interview]

Posted by Laura Ory

April 18, 2018

As online and mobile banking continues to rise, financial institutions are rethinking their branch strategies.DVCU teller tower.jpg

DBSI's CEO John W. Smith, recently spoke with Newsday about the major trends shaping branches today. Not only are branch footprints shrinking, but so are the number of people needed to staff the branch:

“Transactions [in branches] are dropping 4 to 5 percent per year, so banks, right now, are dealing with shifting from transactional branches to advisory branches," said Smith. "The bank is there to help people in their life journey.”

These changes are the driving the need for Branch Transformation and creating branch experiences that help foster an advisory relationship with clients.

Read more from the Newsday report and browse more Branch Transformation ideas here.

Topics: Retail Banking, Branch Transformation, Branch Design

    
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We help financial institutions break the mold and improve their branch profitability and experience. And we openly share our knowledge rather than tuck it away for some secret strategic advantagea reason many of our clients come to us. This blog is our opportunity to write, teach and speak about what we do, and what we see happening across the banking industry.

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