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Laura Ory

Recent Posts

CUNA Members See to Believe: Captivating Branch Transformation Trends at the Ideation Center

Posted by Laura Ory

October 4, 2017

Its not everyday credit union executives can try out the latest innovations transforming branches and slide down a batpole, but many got their chance at DBSI's Ideation Center this week. 

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Topics: Banking Technology, Retail Banking, Branch Transformation, Branch Design, Retail Strategies

Award Winning Design: This Arizona Credit Union Branch Hits All the Right Notes

Posted by Laura Ory

September 11, 2017

After a major re-branding campaign in 2016, Deer Valley Credit Union put DBSI to the task of transforming their Anthem branch into a space that exemplified their defining values—own, simple, and personal

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Topics: Branch Transformation, Branch Design, DBSI News, DBSI Client Stories

Put Your Best Lobby Forward: Renovating Entry Spaces

Posted by Laura Ory

August 17, 2017

Does your lobby scream, “We haven’t changed since 1999!”?

The entry spaces for your offices and branch locations make an important first impression to visitors, including potential employees and clients. 

So what does your say?

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Topics: Branch Transformation, Branch Design, Branding

Stress Less: Branch Transformation tips to put your mind at ease

Posted by Laura Ory

July 28, 2017

Part 4 of #SaveMe: A Guide to Painless Branch Transformation and contest!

 “Coins are made of metal because change is hard.” - Wise proverb

Branch Transformation can be a perilous process, like navigating a maze with a giant boulder careening your way. . .

Big decisions need to be made (“What technologies can best help us? How can we better support a Universal Associate model?) and the wrong path can spell disaster.

Plus the pressure of tackling Branch Transformation on top of all the other aspects of your job can really push stress levels to their upper limits!

Luckily, Branch Transformation doesn’t have to be that stressful. 

We’ve helped guide hundreds of banks and credit unions to Branch Transforamtion success and here’s what we’ve learned:

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Topics: Branch Transformation, #SaveMe

In digital age, bank branches hit all-time high

Posted by Laura Ory

July 19, 2017

Branches are transforming, but don't expect to see them disappear, according to a recent report in the Worcester Business Journal.

DBSI's CEO, John W. Smith, shared his insights for the article on the changes impacting branches today, including why online and mobile banking won't completely replace branches.

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Topics: Banking Technology, Branch Transformation

#SaveMe Money! Branch Transformation Savings the Board Will Love

Posted by Laura Ory

June 22, 2017

Part 3 in the #SaveMe Guide to Painless Branch Transformation.

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Topics: Branch Transformation, #SaveMe

The 'Must See' Method for Employee Engagement

Posted by Laura Ory

June 22, 2017

American companies are struggling to keep and engage most employees. Only one-third of employees say they're engaged in their work---and Financial Institutions are no exception.

Gallup's 2017 State of the American Workplace survey found that the impact of engagement can be huge. The top quarter of companies with the highest engagement, compared to the lowest, had: 

  • 59% Lower Turnover (Low-Turnover Organizations)
  • 24% Lower Turnover (High-Turnover Organizations)
  • 17% Higher Productivity
  • 20% Higher Sales
  • 21% Higher Profitability

Clearly an engaged workforce has powerful effect, and day-to-day communication is key to improving engagement. Consistent employee communication is a challenge for most organizations, but technology is making it much easier. 

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Topics: Digital Signage

Innovate or Die: 3 Ways to Save Time on Branch Transformation

Posted by Laura Ory

June 14, 2017

Part 2 in our #SaveMe Guide to Painless Branch Transformation

So you’ve been planning Branch Transformation for what feels like an eternity, but actual progress seems as elusive as Nessie? 

You're not alone. Financial institutions often come to us after months of meetings on different solutions for Branch Transformation without any clear answers in sight. 

And those meetings are really sucking up your most limited resource: time.

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Topics: Branch Transformation, #SaveMe

DBSI Moves Up in Top Design Firms List

Posted by Laura Ory

May 31, 2017

DBSI has ranked for a second year running, and moved up in Engineering News-RecordSouthwest Top Design Firms for 2017.

DBSI joins a distinguished group of the region’s best architectural and design firms, and the only one specializing in branch transformation.

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Topics: Branch Design, DBSI News

Highlights from the Digital Signage Expo: What Branches Need to Know

Posted by Laura Ory

May 10, 2017


Recently DBSI’s Digital Signage Agency team headed to biggest show for screens—the Digital Signage Expo in Las Vegas—to preview the latest innovations that could soon come to a branch near you. 

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Topics: Retail Banking, Retail Strategies, Digital Signage

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About The Blog

We help financial institutions break the mold and improve their branch profitability and experience. And we openly share our knowledge rather than tuck it away for some secret strategic advantagea reason many of our clients come to us. This blog is our opportunity to write, teach and speak about what we do, and what we see happening across the banking industry.

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