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Jaci Janes

Recent Posts

Transforming the Client Experience with Remote Transaction Assist

Posted by Jaci Janes

February 9, 2016

You're traveling through another dimension, a dimension where your associates are no longer handcuffed behind the teller line and your cash dispensers and recyclers are available to all of your service representatives. A journey into a wondrous land of Universal Associates, open branch floor plans and a superior client experience.

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Topics: Banking Technology, Banking Equipment, Software, CFM, Cash Automation

DBSI and First Credit Union: An Insanely Fast Live-In Branch Transformation

Posted by Jaci Janes

December 7, 2015

During a branch remodel, one of the biggest challenges FIs face is how to effectively conduct business during the process.

Most would say it's impossible to rebrand your entire retail experience with a transformation of a high-traffic branch, in the middle of a 115° summer, in under 4 weeks, without interrupting business...

But First Credit Union did.

And their story is downright life changing.

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Topics: Branch Transformation, Branch Design, Branding, DBSI News, Retail Strategies, DBSI Client Stories

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About The Blog

We help financial institutions break the mold and improve their branch profitability and experience. And we openly share our knowledge rather than tuck it away for some secret strategic advantagea reason many of our clients come to us. This blog is our opportunity to write, teach and speak about what we do, and what we see happening across the banking industry.

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