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6 Big Ideas Shared at Financial Brand Forum 2018

Posted by David Giarrizzo

June 7, 2018

If you didn’t make it to the Financial Brand Forum event in Las Vegas, then you missed out on what was probably the coolest banking event of the year. (Seriously. It was awesome!) 

Thousands of financial industry leaders and the brightest minds in banking gathered together for three days of learning from A-list speakers like Guy Kawasaki and Randi Zuckerberg, sharing best practices with other industry veterans, and developing innovative growth tactics.

One of the many highlights from this year’s event included a session with DBSI CEO, John W. Smith, on “The Art of Inception: 6 Insanely Clever Content Strategies for Engaging with Digital Signage.” It was a packed house for Smith’s early morning session, and attendees left the room blown away with tangible examples for turning digital signage into an irresistible engagement tool.

One attendee, CMO of Deer Valley Credit Union, Jenn Wade, had this to say about Smith’s session content:

“His presentation showed how tech-forward a branch can be while maintaining a high level of personalization, which then allows a financial institution to create a strong synergy between digital and the human element.”

What was the specific content Smith presented that made such a distinct impression on attendees like Jenn Wade? We’re glad you asked!

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Topics: Banking Technology, DBSI News

Encourage the Unreasonable: Highlights from John W. Smith’s Closing Keynote on Disruption, Innovation and Culture

Posted by Lauren Helt

June 4, 2018

This year’s SymCentral user group conference welcomed a group of managers, programmers, lenders, IT and Operations professionals from credit unions across the North and South of Mid-America running the Jack Henry® Symitar® Episys® core banking system. Hosted in Dallas, TX, the conference was jam-packed with highlights: robust breakout sessions with actionable takeaways to improve the client experience, networking opportunities over cocktails at Dallas’ favorite watering holes, and even an exclusive tour of the impressive home of the Dallas Cowboys, AT&T Stadium!

In every year of the conference, the SymCentral Executive Committee handpicks an agenda that aligns to the imperatives of the market. This year was no exception, but there was one underlying theme that had a strong presence throughout this year’s conference schedule: innovation.

Read on for the must-see, can’t miss highlights from John W. Smith’s closing keynote presentation centered around building a culture that lives (not just talks about!) disruption, unleashing your creative edge and how to add innovation to every employee’s job description.

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Topics: DBSI News, Culture

Where is the Branch Headed? Umpqua and DBSI CEO's Talk Future Strategy at FinXTech Closing Keynote

Posted by Lauren Helt

May 27, 2018

The banking industry is feeling the heat from digital disruption now more than ever before. Innovative technology, fierce competition and ever-rising client expectations accelerated the delivery of initiatives like online banking, e-wallets and mobile apps, leaving many to wonder what this massive shift to digital means for the physical branch network.

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Topics: Banking Technology, Retail Banking, DBSI News, Retail Strategies

Behind the Scenes at Financial Brand Forum 2018

Posted by Emily Sweillam

May 17, 2018

When thousands of the brightest minds in banking get together for a conference in Las Vegas, what kind of wild and crazy things can happen?
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Topics: DBSI News, Retail Strategies

Unicorns in the Forecast at Financial Brand Forum 2018: Top 4 Things to Know Before you Go

Posted by Lauren Helt

May 5, 2018

Even if you've never been to Vegas, you’ve probably heard stories of visitors going from zero to Las Rageous quicker than you can lose money at a casino. It’s a flashy destination that’s notorious for the well-earned “what happens here, stays here” mentality – but let’s face it – we’ve never been the type to follow a crowd.

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Topics: Retail Banking, DBSI News

Newest Community First CU Location Featured in CU Business Magazine

Posted by David Giarrizzo

May 2, 2018

You’ve heard the saying: “Go big or go home.” Well, Community First Credit Union went big with their latest stand-alone branch in Fleming Island, Florida.

According to Community First’s CEO and President, John Hirabayashi, “This location provides convenience and an enhanced experience in modern, in-person banking.” (You can say that again!) Where many credit unions only use printed brochures and colorful posters to communicate information, Community First went with enhanced digital displays and full, self-service areas to better engage and connect with their members.

But that’s not all!

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Topics: Branch Transformation, Branch Design, DBSI Client Stories

Welcome to the Future of Banking: Mercantil Bank Opens Its Newest Florida Location

Posted by David Giarrizzo

April 26, 2018

Mercantil Bank, Florida’s fifth largest bank with assets of $8.5B, newest location in Wellington, Florida, is being hailed as the “Bank of the Future.” And for good reason.

Say goodbye to the roped off path leading to the wall of teller stations, the 1970s framed art, and the rack of tri-fold brochures (with 8 point font). And say hello to the future: an open floor plan, clean, bright colors, and self-service kiosks with interactive digital displays. This is the bank of the future.

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Topics: Banking Technology, Branch Transformation, Branch Design, DBSI Client Stories

How Online Banking is Driving Branch Transformation [Newsday Interview]

Posted by Laura Ory

April 18, 2018

As online and mobile banking continues to rise, financial institutions are rethinking their branch strategies.

DBSI's CEO John W. Smith, recently spoke with Newsday about the major trends shaping branches today. Not only are branch footprints shrinking, but so are the number of people needed to staff the branch:

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Topics: Retail Banking, Branch Transformation, Branch Design

Insanely Unique Branch Transformations

Posted by Laura Ory

March 29, 2018

In the banking world it can be tough to differentiate yourself from the competition–especially when so many other financial institutions offer similar products, services, even branding.

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Topics: Branding

Top 10 Branch & HQ Design Trends for 2018

Posted by Laura Ory

March 14, 2018

 As the financial institutions move to make their branches more advisory and innovative, branch design is playing a vital role in the shift. 

The same old credit union and bank branch designs just don’t cut it in this bold new era of banking. Long rows of tellers, client barriers, and stuffy lobbies are disappearing in face of more effective designs. 

We asked DBSI’s design experts to weigh in on the top trends influencing branch and HQ designs right now. See the video of the top 10 trends below and download the infographic for inspiration on your future branch or headquarters designs.


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Topics: Banking Technology, Retail Banking, Branch Transformation, Banking Equipment, Branch Design, Client Engagement, Branding, Retail Strategies, Digital Signage

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About The Blog

We help financial institutions break the mold and improve their branch profitability and experience. And we openly share our knowledge rather than tuck it away for some secret strategic advantagea reason many of our clients come to us. This blog is our opportunity to write, teach and speak about what we do, and what we see happening across the banking industry.

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